Refund and Returns Policy

1. General Overview

At aurorasbuy we are committed to providing high‑quality products and a transparent shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange a product purchased from our online store.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the product. After this period, returns will not be accepted unless required by law.

2.2 Condition of Returned Items

To be eligible for a return, the item must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or order confirmation.
• Free from any signs of wear, alteration, or damage caused by the customer.

2.3 Non‑Returnable Items

The following products cannot be returned or refunded:

• Personalized or custom‑made items.
• Perishable goods, including food and cosmetics that have been opened.
• Digital downloads, software licenses, or any product delivered electronically.

3. Return Process

3.1 Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2 Processing Time

Once we receive and inspect the returned item, refunds are processed within 7 business days. The total time for the funds to appear in your account depends on your bank or card issuer.

4.3 Partial Refunds

Partial refunds may be applied in cases where the returned item shows signs of use, missing accessories, or damage not caused by a manufacturing defect.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return process outlined above and place a new order for the desired product. We will ship the replacement once the original item is received and approved.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us within 7 days of delivery. We will arrange a prepaid return shipment and either replace the item or issue a full refund, depending on availability.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues promptly.
• Follow the return instructions and include the RA number on the package.
• Use a reliable shipping method with tracking for returns.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

We reserve the right to modify this policy at any time without prior notice. The most current version will always be available on the aurorasbuy website.

9. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Address not provided